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  • Supporting Vulnerable Clients

    Created: 14/06/2017

    When: 10.00am to 4.00pm , Tuesday 22 August 2017
    Where: The Bay Hotel, Burntisland Road, Kinghorn, KY3 9YE
    This event is being organised by Fife Health and Social Care Partnership
    Costs
    Places for voluntary sector delegates (staff, committee members or volunteers) 0.00 per person
    Places for non-voluntary sector delegates are 0.00 per person


    The training programme contains a range of courses and e-learning opportunities that will be useful and relevant to anyone working with individuals and families in Fife who are struggling to make ends meet.

    Changes to the welfare system – including the benefit cap introduced in November 2016 and the planned move to ‘full service’ Universal Credit from December 2017 – are affecting more and more people across Fife.

    Who should attend?

    Anyone working with low-income households, including Women’s Aid, advocacy services, homelessness and housing support services, mental health services

    Aim: This course gives frontline staff skills to help resolve problems faced by vulnerable people claiming benefits. Taking a practical approach, it gives an overview of basic benefits and looks at rules intended to protect vulnerable groups including those affected by domestic abuse, mental health issues or at risk of homelessness. It will equip staff to prevent a problem becoming a crisis. Those with limited or no knowledge of the benefit system will gain most from this course.

    The course covers:

    • The main benefits and some special rules for certain vulnerable groups
    • How to deal with decisions, medicals, delays and sanctions
    • How to get extra help with rent, or in a crisis
    • What your clients need to do to prepare for universal credit

    Trainers: Mark Willis, CPAG in Scotland.

    All the courses are open to all public and voluntary sector workers in Fife and are free to attend.

    This training programme is funded by Fife Partnership, through its recommendations in Fairness Matters, the report from the Fairer Fife Commission to address poverty and inequality in Fife. Training sessions are delivered by the Poverty Alliance, Child Poverty Action Group in Scotland, and One Parent Families Scotland.

    To book a place please complete the booking form and return to [email protected] or contact Kelly Higgins by calling 01592 226561 or e-mail: [email protected]

    For more information on the courses, please contact Lyndsey Maricic, Fife Council by calling 03451 55 55 55 ext 446 138 or e-mail: [email protected] or Laura Henderson, NHS Health Promotion by calling 01592 226506 or e-mail [email protected].


    Contact: Kelly Higgins
    Phone: 01592226561
    E-mail: [email protected]


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